If you have a complaint regarding RYA Training activity carried out by the Club, please contact our RYA Principal in the first instance at rya-principal@cuyc.org.uk. If you have a complaint regarding RYA Training activity that you do not wish to raise with the Club itself, please contact the RYA at enquiries@rya.org.uk or by phone on 023 8060 4100.
If you are a Club Member and have a complaint against the Club or another Club Member, please refer to the "Complaints Processes" Policy (as outlined in Section I of the CUYC Constitution).
A Club Member who has a complaint against the Club or another Member shall submit it in writing to the Commodore (commodore@cuyc.org.uk).
Complaints against either the Commodore or Welfare Officer may be lodged with the Senior Treasurer (sentreasurer@cuyc.org.uk) or, where a further conflict of interest arises, with the University Sports Service (welfare@sport.cam.ac.uk) who will advise on the appropriate procedures depending on the nature of the complaint.
Complaints shall be treated confidentially, and in accordance with the "Complaints Processes" Policy (as outlined in Section I of the CUYC Constitution).